Terms to Know

An online crossword puzzle with 13 words. Play it free at AgileCrosswords.com.

Clues

• when you need a break and you're on a call, the best option is to do an __ __ __ __
• Home of Headquarters
• If you discover you are on a VRI call, you should discontinue interpreting and log a __ ___
• The BEST Vis in the nation!
• The percentage of time you are logged into Terp Net divided by your total shift time
• If you choose to work more than ___ hours
• number of conversation minutes you generate divided by your total shift time
• A VI may not work more than ___ days in a row
• POC stands for __ __ __
• our goals for staffing are called ___
• __ Improvement Liasion
• Our time and attendance system for employees
• the goal is to answer 80% of calls within 120 seconds

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