National Customer Service Week 2001

An online crossword puzzle with 19 words. Play it free at AgileCrosswords.com.

Clues

The annual celebration of the importance of customer service is _______
Taking personal responsibility for your work is taking _______
Anticipating problems, heading them off and alerting customers is being ________
Delighting your customers means _______ their expectations
Be accountable for your ________ and results
A positive one will make your day better
Own your ________
This word should be removed from your customer service vocabulary and replaced with situation
We are _______!
At ServicePoint we act as one _______
The goal of every call is __________
The people you serve each day
The most important customer service skill is ________
You start each call with a friendly ________
Another word for internal customer
To show _____ is to identify with another's feelings
Your most important communication tool when you're on the phone is your _______
You sound more relaxed and friendly when you _______ while talking on the phone
When speaking with customers you should vary the _____ of your voice