Go Ray Team!

**For the answers check Ray Spirit mailbox.**

An online crossword puzzle with 20 words. Play it free at AgileCrosswords.com.

Clues

What we should all strive to provide.
Taking personal responsibility for a customer’s complaint is taking _____.
Offering a customer additional products or services is cross-selling or _____.
Anticipating problems, heading them off and alerting customers is being _____.
A positive one will make your day better.
This negative word should be removed from your customer service vocabulary and replaced w/ situation
Understanding and identifying with your customers’ feelings is called _____.
A _____ during a phone conversation can be used to emphasize a point.
There are this many tips on customer service; known as the Elite ____.
With angry customers it’s important to let them do this, _____.
When speaking with customers you should vary the _____ of your voice.
Treat each customer as if they’re the _____ one you’ll deal with that day.
Customer complaints should be seen as _____ to improve service.
The most important customer service skill is _____.
The people you serve each day.
Delighting your customers means _____ their expectations.
Another word for internal customer is _____.
You start each call with a friendly _____.
Your most important communication tool when you’re on the phone is your _____.
You sound more relaxed and friendly when you _____ while talking on the phone.