Customer Service Week Crossword Puzzle

An online crossword puzzle with 11 words. Play it free at AgileCrosswords.com.

Clues

Customer complaints should be seen as _____ to improve service.
understanding and identifying with your customers' feelings is called ______.
Your most important communication tool when you're on the phone is your _____.
With angry customers, it's important to let them do this, _____.
Customers who have their complaints satisfactorily resolved tell an average of how many people?
The most important customer service skill is _____.
Another word for "internal customer" is _____.
You start each call with a friendly _____.
A positive one will make your day better.
This word should be removed from your customer service vocabulary and replaced with "situation".
Treat each customer as if they're the _____ one you'll deal with that day.