Customer Service Week 2011 No. 2

An online crossword puzzle with 19 words. Play it free at AgileCrosswords.com.

Clues

The annual celebration of the importance of customer service is _________. (3 words)
Think _____ and __ _____. (3 words)
The perple you serve each day.
Delighting your customers means __________ their expectations.
Anticipating problems, heading them off and alerting customers is being _______.
The most important customer service skill is _________.
You start each call with a friendly ________.
Your most important communication tool when you're on the phone is your _______.
Treat each customer as if they're the ____ one you'll deal with that day.
When speaking with customers you should vary the ____ of your voice.
We are ____ team.
No ________________ chatter. (3 words)
Taking personal responsibility for your work is taking __________.
Own your _________.
A positive one will make your day better.
Another word for internal customer is ________.
Be accountable for your _________ and results.
This word should be removed from your customer service vocabulary and replaced with situation.
You sound more relaxed and friendly when you _____ while talking on the phone.