Customer Service Week 2011

An online crossword puzzle with 19 words. Play it free at AgileCrosswords.com.

Clues

The annual celebration of the importance of customer service is _________. (3 words)
The people you serve each day.
Delighting your customers means _______ their expectations.
Anticipating problems, heading them off and alerting customers is being ________.
The most important customer service skill is _________.
Own your _________.
A positive one will make your day better.
Your most important communication tool when you're on the phone is your _____.
Treat each customer as if they're the ____ one you'll deal with that day.
We are ___ team.
No ________________ chatter. (3words)
Taking personal responsibility for your work is taking __________.
Another word for internal customer is _________.
You start each call with a friendly __________.
Be accountable for your _________ and results.
Think ___ and be ____.
This word should be replaced from your customer service vocabulary and replaced with situation.
You sound more relaxed and friendly when you _____ while talking on the phone.
When speaking with customers you should vary the ___ of your voice