Customer Service Week 2011

HCO terms, phrases, or acronyms familiar to ESR staff.

An online crossword puzzle with 20 words. Play it free at AgileCrosswords.com.

Clues

• Communication used by command center to inform FOPS staff of department changes
• What form is used to track site activity
• Name of our department
• Who do you contact to check in from site or to call out
• Communication used by command center to inform FOPS staff of project changes
• This population is required to make a MCP choice
• Acronym for the Customer Relations Management system
• Acronym for the Seniors and Persons with Disabilities
• Name of the CA Medi-Cal Managed Care program
• What department conducts audits of all HCO Departments
• What can assist in decreasing the default rate
• This is completed by the client for MCP enrollment
• ESRs contact this department for client information
• This population can remain on FFS
• Correct
• Timely
• Name of our employer
• Did not make a mandated MCP choice
• These alpha-numeric digits determine a clients managed care enrollment status
• The State Medi-Cal database

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