Customer Service Week

Puzzle #1

An online crossword puzzle with 10 words. Play it free at AgileCrosswords.com.

Clues

• Apologize for the problem and __________ with your customer's feelings.
• Use ________ language that promotes cooperation; "Let's see what we can do."
• Listen with _______. Don't interrupt.
• I'd be ____ to do that.
• Show respect and courtesy, no matter what your customer's _________.
• Ask for details in order to steer the conversation away from _______.
• Take _______ Control of your business!
• I'm sorry there is a _______.
• We ______ your business, so we want to resolve this quickly for you.
• How can I ____ you?

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