Customer service

An online crossword puzzle with 13 words. Play it free at AgileCrosswords.com.

Clues

The annual celebration of the importance of customer service is?
The method of assesment for the Customer Service Target
One of the areas BDCs are measured against
What is the maximum time a customer can be kept on hold?
The most important Customer Service Skill?
We should avoid using this when answering customer queries.
A ----- during a telephone conversation can be used to emphasise a point.
This must be given in full when you answer the telephone.
One of the areas BDC's are measured against
What is the Customer Service Target for 08 /09?
How many attempts will the Mystery Shopper make to get through to BDC, if the line is not engaged?
You sound more relaxed and friendly when you ----- when talking on the phone
When speaking to a customer you should vary the ---- of your voice.