Chapter 5

Understanding Terminology

An online crossword puzzle with 20 words. Play it free at AgileCrosswords.com.

Clues

• A guest record created upon check in
• A record of personal & Financial info about a guest
• The department that provides the most personalized guest service
• Secures luggage, shows guest how to use security devices
• Largest, and usually most profitable division
• The guest chooses which hotel to stay in
• Door between
• When the guest arrives at the guestroom
• Rooms next to each other, no connecting door
• A room with a glass door behind the curtains
• When the guest sees the hotel sign and parking lot
• A room with two double beds
• Should practice good key control and keep their room numbers private
• Tell guest about property safety features
• Guards guest's room numbers from callers
• The most visible department
• a room designed for guest with disabilities
• Pre-arrival, Arrival, Occupancy, Departure
• Begins when the express check-out form is delivered
• A sitting area connected to one or more bedrooms

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